R&M ACE, Maintenance
SFR3 is a boutique real estate investment fund that will acquire and renovate more than $3B worth of single-family homes by 2024. The Fund renovates distressed homes using software-driven operations to scale dozens of markets concurrently with a lean, nimble team. Today the Fund owns 11,000+ homes in 30+ metros, and its portfolio growth is among the fastest of any fund of any size in the country.
American Avenue is an SFR3 owned property management company that manages 10s of thousands of single family homes. AA’s mission is providing residents with the nation’s best rental experience for affordable single-family homes.
We want to do things differently. We aspire to offer best-in-class tenant service for any tenant with affordable housing. We will solve tenant issues in days not weeks.
R&M ACEs act as the nexus of information and decision making to reach this aspiration. We determine the best course of action for every tenant request, work with countless contractors, and keep tenants informed over every step of their repair journey.
You are a “hands on” entrepreneurial operator, with an innate ability to understand and maintain priorities. You plan ahead to ensure smooth sailing, but you’re quick to react and correct course when things start to break. You thrive in a challenging and sometimes chaotic environment where decisions need to be made quickly and often.
You have construction knowledge that allows you to be an elite strategist of every work order. You will know when something is an emergency, who is the best to fix it, and what is an accurate cost in order to have the work done.
You’re thrilled at any opportunity to serve tenants with top-shelf customer service. You are not afraid of expansive CRMs. You are empathetic to the issues that our renters may face - and make it your personal mission to ensure they have a clean, safe, and functional home to return to every day.
You love to have a clear goal that you work ruthlessly toward. Having unambiguous key performance indicators that you must achieve excites you.
You are the quarterback of every work order you take on. You assess it, develop a cost-effective remediation strategy around it, then ensure flawless execution of that strategy. You’ll coordinate with Property Engineers, Contractors, and the tenant to make sure one thing is certain: the work is resolved in a way that ensures a satisfied tenant.
Off-Hours Requirements of the Role
Maintenance is a 24 hour business - items can break in a home at any time of day. In order to provide the best service for our tenants, we maintain staffing that allows an effective 24/7 coverage for all emergencies across our portfolio. You will:
Top of the market compensation and benefits. Salary + industry leading monthly bonus structure. PTO, Fully Covered Health/Dental, 401K , plus much more. We are hand-picking a very small team of the best, and we’ll make sure you feel like the best so you can perform at your best. Performance will equal extremely robust monthly bonus potential.
A+ Work Environment. We work hard and have a lot of fun doing it. We all take a lot of pride in being the best managers of homes in America and everything we do is around constantly improving individually and as a team.
We're servicing the largest portfolio of affordable housing in the heart of America. We need brains and passion to make it happen and to make it happen in style.